My largest and most challenging project to date was with Openreach, where I headed a process-led transformation affecting 19,000 field engineers. It increased efficiency and led to an efficiency increase of 23%, with a saving of £119M per annum.
I supported the CEO of a private hire company for an equity sale of the business, leading a cost-cutting programme across all functions to increase EBITDA by 30% on current run rate.
I led the transformation of a sales force in France. Having assessed the situation, I turned the management team into change agents to transform practices in their regions. Sales improved by 25% as a result.
I transformed a customer service centre of 4,800 staff, increasing speed and quality of service with a headcount reduction of 35% and a consolidation of 24 sites into 7.
I led the sales turnaround for a global B2B client, working not just to raise the salesforce effectiveness but also to eradicate a culture of fear and blame which was stifling performance.
Typical transformation work with clients
Xavier is a passionate transformation professional who led our process harmonisation programme. He delivered a highly structured process blueprint that better aligned the operation and the efforts to bring new products to the marketplace. He achieved this while developing the talents of the people in his team, giving them ownership of problems and the space and encouragement to grow. I would recommend Xavier highly to anyone looking for a high-calibre change leader.
Bob Cowie Chief Engineer Office - Openreach
Xavier has worked with me on several projects, ranging from the turnaround of a supply chain to the design of a multinational reorganisation. He was diligent, hardworking and self-managing which, coupled with the good relationships he built, ensured the success of the projects
Charles Davis Partner - A.T. Kearney
Xavier has led a transformation of our business development approach and organisation. His energy, character and spirit, combined with his intellect, have ensured that we have come through this exercise with far more effective tools, processes and motivation to carry on long his departure. It has been a pleasure and an education working with Xavier and his team.
Charles Stewardson Managing Director EMEA - Teleplan